Shipping Policy

Thank you for shopping with Aero Ebikes.

Processing Times

Orders are typically processed within 7–15 business days after payment is received. Processing times may vary depending on supplier stock levels, order volume, and product availability.

Shipping Times

Estimated shipping times for all eligible countries are approximately 40–70 business days. Shipping times are estimates only and are not guaranteed.

Delivery times may be extended during:

• Public holidays

• High order volumes

• Customs inspections

• Severe weather conditions

• Carrier delays

• Other events outside our control

International Shipping

Aero Ebikes ships to selected countries only. Availability may vary depending on the product and destination country.

Customers are responsible for ensuring that e-bike products, batteries, and accessories are legal to import and use in their country or region before placing an order.

Tracking Information

Tracking numbers are provided for e-bike kits and batteries where available. Some accessories may not include tracking information.

Split Shipments

Some orders may arrive in separate packages due to products being shipped from different supplier locations. Batteries may also be shipped separately from kits or accessories.

Customs, Duties & Import Taxes

Customers are fully responsible for any customs duties, import taxes, clearance fees, or additional charges required by their country.

If a package is rejected, seized, destroyed, or returned by customs, Aero Ebikes is not responsible for refunds, replacements, or additional shipping costs.

Order Cancellations

All orders are final once placed. Aero Ebikes does not accept cancellations, change-of-mind requests, or order modifications after payment has been processed.

Lost, Delayed, or Stolen Packages

Aero Ebikes is not responsible for lost, delayed, or stolen packages once they have been handed over to the shipping carrier.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping information at checkout. Aero Ebikes is not responsible for orders shipped to incorrectly provided addresses.

Damaged Orders

If your order arrives damaged or defective, contact aeroebikes1@gmail.com with your order number and provide clear photos of the issue.

Contact

For any queries, contact:
aeroebikes1@gmail.com